Terms & Conditions

By purchasing or using our products and services, customers agree to the following terms :

AGC Student Services provides educational learning resources, study materials and digital learning packages as described on the relevant product page.
All package descriptions, inclusions and prices are displayed on the website and may be updated from time to time. Customers should review the package details before completing payment.
Orders are considered confirmed once payment has been successfully received and verified.
Customers are responsible for providing accurate contact, delivery and other information required to fulfil their order.
Digital resources may be subject to access periods stated in the applicable package.
All learning materials and digital resources supplied by AGC Student Services are intended for the customer's personal educational use and must not be reproduced, redistributed, resold or commercially exploited without written permission.
AGC Student Services reserves the right to update these Terms & Conditions where necessary. Continued use of the website after an update constitutes acceptance of the revised terms.

Payment Policy

Payment must be made through the payment methods available on our website.
Prices displayed on the website are stated in Malaysian Ringgit (RM) unless otherwise indicated.
An order will only be processed after successful payment confirmation.
Customers should ensure that the payment information and order details submitted are accurate.
In the event of a failed, declined or incomplete transaction, customers may contact us for assistance.

Payment Security

Payments made through our website are processed through our designated third-party payment service provider. AGC Student Services does not intentionally store customers' complete card details on our website.
Customers should ensure that they use their own authorised payment method and provide accurate information when completing a transaction.

Refund & Cancellation Policy

Due to the nature of our educational resources and digital products, customers should carefully review the package description and inclusions before making payment.
Cancellation or refund requests must be submitted as soon as possible after purchase.
Refund eligibility will be assessed based on the circumstances of the request, the status of fulfilment and whether digital resources or other package components have already been provided or accessed.
Where a refund is approved, the applicable refund amount and processing method will be communicated to the customer.
Products or digital resources that have already been delivered, activated, accessed or used may not be eligible for a refund.
For refund or cancellation requests, customers may contact us at wongngoh@outlook.com and provide their order details and reason for the request

Privacy Policy

AGC Student Services respects the privacy of our customers. We may collect information such as name, contact details, billing information, delivery information and transaction details when customers purchase our products or communicate with us.

Information collected may be used to:

Process and fulfil orders
Confirm payments
Provide customer support
Deliver products or resources
Maintain transaction records
Improve our website and services
Communicate important information relating to orders

We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration or misuse.

Customer information will not be sold or disclosed to unrelated third parties except where necessary to process transactions, fulfil orders, provide services, comply with legal requirements or protect our legitimate business interests.

Delivery & Fulfilment Policy

Physical products included in a package will be prepared for delivery after payment has been successfully confirmed.
Customers are responsible for providing complete and accurate delivery information.
Digital resources will be provided through the applicable digital access method stated for the purchased package.
Delivery or access timelines may vary depending on the product, availability and delivery location.
Customers may contact AGC Student Services if they experience an issue with delivery or digital access.